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9 Comments to “Streamyx Sucks – Statistics & Find on Google/Twitter”

  1. christock

    Sep 28th, 2009

    Very interesting viewpoints in this matter. I actually commend you for doing a pretty thorough research on something that most people won’t even give a flitting glance, or rather, they’d rather just echo on the complains!

    I’m probably the biggest perpetrator, sadly :P

    I’ll reread your report again tomorrow for a more worthy response as I’m a little too tired now, until then, thank you for this interesting post :)

  2. Reubenhot

    Sep 28th, 2009

    Woo hoo !!! Best analysis of #Streamyxsucks ever :-P Hope the corporates wake up their sleeping butts to handle this PR and Operations problem

  3. Franz

    Sep 29th, 2009

    Thank you Chris and Reuben. =)

    Like Zilch said, I think they’ll not take action anytime soon. Or even reply us.

  4. Perpetual Tockism » Blog Archive » My First Earthquake Experience in M’sia

    Sep 30th, 2009

    [...] be it bad (#streamyxsucks) or for good (ie Digi_telco receiving lots of praises). Read about his #streamyxsucks research here and you may find more worthy conceptualized data at his blog, which is a must read. I hope this has [...]

  5. Hanna

    Oct 1st, 2009

    results could be inconclusive at best because of the lack of comparison data. for example,
    how many streamyx users are actually on twitter? out of the 88 tweets how many were repeat ‘customers’? lol how about streamyx usage outside the raya period? how has the raya season affected results? does usage during the raya days contribute towards a lower percentage? what are the main issues most twitter users have had with streamyx?

    I think its brilliant that you thought of analysing hashtags to come up with constructive criticism, but it just seems to me that there were no real conclusions from your study of tweets. Most of the points were derived from Google hits and personal knowledge (the last list about Malaysian demographics could possibly be derived from the tweets, if so, I apologise. Maybe some evidence would help?)

    But it’s a good start and its an interesting read nonetheless! :)

  6. Franz

    Oct 1st, 2009

    Hi Hanna,
    Thank you for the comments. I really appreciate it. Let me satisfy your curiosity.

    • Results cannot be conclusive here. Data shown on this blog is probably 0.1% of total data NEEDED to show REAL proof.
    • Because we don’t take #streamyxsucks as our priority to data collection (as it will not benefit our clients), this indicator can only be ‘an idea’ rather than ‘whole idea’.
    • Also, this post was tagged by our internal team as a ‘probable’ viral campaign for Twitter in 1 week. We’ve gotten 1,328 visits in 3 days for this small campaign JUST because of Twitter =)
    • We hope others can provide us and help share with the community more statistics, instead of Elioe.com doing all the work. I mean, we’re all TM’s clients pushing them to improve their service, isn’t it? I believe it’s all of our responsibility to hold hands and make a dent on TM.
    • Most of the points didn’t derive from Google hits – It actually came from Twitter because the tracker was set to only track retweets and tweets. The Google results were too simple because if we go technical, many cannot understand. And remember, this post is for viral campaign Twitter as I said. Many readers here are “NOT” technical.
    • The last list about Malaysian demographics is a combination of summary from Elioe.com’s findings since 2007. We study the Malaysian demographics by ethnicities, race, place of stay, state, activity, age, gender and many more. These data are very premium and expensive; available only to our clients. If you need an idea, you can check out our Advertising Statistics in Malaysia 2008 or Market Spend 2009 Data on this blog for ‘little information’ on the type of data we collect.
    • Our sources come from many – But we’re often bombarded with ‘general’ statistics and not ’specific’ ones. Even market research companies like comScore almost never releases ’specific’ data collected due to business reasons. We’re doing the same – That’s what keep our business’s intellectual property and value high.
    • Lastly, to name a few sources that you might be interested in will be ADMA 2008/2009, SKMM, ITIS, comScore, Nielsen.

    Lastly, thank you so much for your participation and comments on this post. Many dare not speak up like you do – But you did. Kudos to all your efforts. Feel proud! =)

  7. Hanna

    Oct 1st, 2009

    OK, I guess from my point of view, I read it as an entry to uncover constructive criticism for streamyx to improve themselves. But putting myself in the shoes of say a streamyx manager seeking to improve, I didn’t really get much out of it except to know that most people think streamyx sucks (which is something I would have already known having want to improve).

    Keeping in mind my perspective and that my comment was based entirely in the context of only this single entry, I deem most of your replied points irrelevant to my current campaign.

    But I’m sure there are other ways of reading into this other than mine, so in those cases I may be wrong! :)

    (didn’t really mean google hits in the technical sense of the word, I guess I should have said “google search results”)

  8. Simon Seow

    Oct 1st, 2009

    One thing about broadband in Malaysia it that it’s slow and expensive as compared to other countries.

  9. Franz

    Oct 1st, 2009

    Hi Simon =) Any ideas on how to help their services get better?


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